Plans & billing

Your plan sets how much usage you get each month — counted in tokens — which AI models you can use, how many applications you can customize, and the priority your reasonings run at. The allowance resets at the start of each billing cycle. When you need more before the reset, you can move to a higher plan, and on the Business plan, where there is nothing higher, you buy a one-off pack that is deducted after the included monthly usage. Everything starts from the billing Overview.

Before you start — Any paid change goes through two steps before it is applied: your billing information, then a payment. A plan you pay for renews automatically until you revoke it.

See your plan and your usage

The Overview tab gathers what you are paying for today.

1. Open the billing Overview.
2. The Plan card shows your plan name, Usage included per month, the AI models it unlocks, how many Applications customized you can have, its Priority and the Monthly price.
3. The Billing account card shows Recurring payment active when a subscription is running, or No active recurring payment.
4. The Active packs card lists the packs you have bought, each with the usage it adds and a Valid until date, written in the date format of your locale. With no pack it shows No active additional quota.

To see how much of the allowance you have already used, look at the Plan usage card on your dashboard: it shows your plan name, the percentage used, a progress bar, and Reset on with the date your next cycle starts.

Note — Usage is measured in tokens for both what you send and what the model writes back. In the reasoning lists, the Tokens column shows the two figures side by side, input first.

Change your plan

Moving up raises your monthly allowance as soon as the payment goes through.

1. On the billing Overview, click Buy or upgrade.
2. Choose Upgrade the plan, then click Next.
3. Under Choose a plan, compare the offers — each card shows its price per month, the usage included, the AI models it unlocks, how many applications you can customize, API access and its priority. Your current plan is not offered again.
4. Select a plan, then click Next.

You then enter your billing information and pay. The new plan applies as soon as the payment goes through.

Note — Moving up mid-cycle is prorated: you only pay the difference for the time left in the current cycle, and the full price applies at your next renewal. The exact amount and date are shown before you pay.

Note — The Need more quota? box on Buy or upgrade tells you what the screen can do for the plan you are on: Move to a higher plan to increase your included monthly usage; the change is immediate. below the top plan, and Add a one-off pack for an immediate boost, or switch to a smaller plan at the end of your current cycle. once you are on Business.

Move down to the Free plan

Going down is scheduled rather than immediate, so you keep what you already paid for.

1. On the billing Overview, click Buy or upgrade.
2. Choose Downgrade the plan if you are on Business, or Upgrade the plan if you are on Essential (the same card opens the plan list either way), then click Next.
3. Select the Free plan, then click Next.
4. On Confirm your plan change, read the notice — your plan switches to Free at the end of the current billing cycle, and you keep your current plan until then. Click Confirm.

Back on the Overview a banner shows Downgrade to Free scheduled on with the date it takes effect. There is nothing to pay.

Buy a pack of extra usage

Packs are offered on the Business plan only: a pack is a One-off top-up (no monthly reset) that is Deducted after the included monthly usage.

1. On the billing Overview, click Buy or upgrade.
2. Choose Buy quotas, then click Next.
3. Under Order a pack, select a pack — each shows the usage it adds and its price.
4. Click Order.

You then enter your billing information and pay. You come back to the billing Overview, which confirms with The additional quota has been added to your credits., and the pack is listed under Active packs.

Note — On the Free and Essential plans there is no Buy quotas option: the only card offered is Upgrade the plan. To get more usage before the reset, move to a higher plan as described in Change your plan above. If you start a pack order and then leave the Business plan, the remaining steps send you back to Buy or upgrade rather than letting the order through.

Important — If Order is greyed out with No payment method is configured. Please add a payment method before placing an order., no payment method is available for your project yet. Ask your administrator to set one up before ordering.

Enter your billing information

This step is the same whether you are buying a plan or a pack.

1. Check the Selected subscription or Selected pack shown at the top — use Edit to go back and pick something else.
2. Fill in Company (Optional), Address line 1, Address line 2, Postal code, City and Country.
3. Click Next.

Address, postal code and city are required — leaving one out shows Please enter a postal address., Please enter a postal code. or Please enter a city.

Note — These details appear on your invoices, so check them before you continue.

Pay and complete the order

The last step confirms what you are buying and takes the payment.

1. On the Summary, check what you are buying and the billing address. Use Edit next to a line to go back and change it.
2. Under Payment method, select how you want to pay. The Card option lists the card networks that are accepted; other methods show their own name and logo. If only one provider is available you will see You will be redirected to that provider to complete your payment securely.
3. Click Next and finish the payment on the provider's page.

You come back to the billing Overview. A paid plan is active straight away and now renews automatically; a pack is listed under Active packs. You also receive a confirmation e-mail, and the invoice appears on the Invoices tab.

Note — If you leave the provider's page without paying, you return with The payment was cancelled. You have not been charged. and nothing changes. If the payment is refused you see The payment could not be completed. Please try again. — start the order again.

Stop the automatic renewal

Revoking keeps the plan running but prevents the next charge.

1. On the billing Overview, in the Billing account card, click Revoke.
2. Read Revoke the recurring payment and check the Subscription and Amount shown.
3. Click Revoke to confirm, or Cancel to keep the renewal.

Automatic renewal stops at the end of the current cycle, the plan stays active until then, and no further charge is made. The Overview confirms with Automatic renewal will stop at the end of the current cycle., and you receive an e-mail confirming the date your plan switches to Free.

Keep working when your usage runs out

Once the allowance is used up, reasonings stop running and you are sent to the upgrade screen. Your dashboard also warns you before that: an orange message appears as you approach the limit, and a red Reasoning quota exhausted. message once there is nothing left. Both link to Buy or upgrade.

You have two ways forward: move to a higher plan to keep working now (on the Business plan, buy a pack instead), or wait for the date shown as Reset on on the Plan usage card.

Tip — Your plan name and the percentage of the allowance you have used are always visible in your account menu, with the same Buy or upgrade link.

Note — The screens in the buy-or-upgrade flow carry Privacy policy and Terms of use links in their footer. They open those pages on the thinkhx website, in the language you are browsing in.